Support

Contact support

For help with Lumenfront, email wesley.young.portfolio@gmail.com. The subject is prefilled to help identify your request. Support messages are answered as soon as reasonably possible.

Troubleshooting

The game does not launch

• Close Lumenfront and open it again.
• Restart your device.
• Install the latest available iOS update and the latest version of Lumenfront.
• Make sure the device has enough free storage.

Campaign progress or a custom level appears missing

Campaign progress and custom levels are stored locally rather than in a Lumenfront account or cloud service. Check that you are using the same device installation and have not reset the relevant data. If the app or device data was removed, recovery depends on the availability and contents of an Apple-managed device backup.

Game Center is unavailable

• Confirm that you are signed in to Game Center in iOS Settings.
• Check your internet connection and Apple's service status.
• Reopen Lumenfront after signing in.
• Game Center is optional; you can continue playing if the service is unavailable.

Audio is not playing

• Check the music and sound-effect settings in Lumenfront.
• Check the device volume and Silent Mode setting.
• Disconnect Bluetooth headphones or speakers if sound is being routed unexpectedly.

Controls are not responding

• Lift all fingers from the screen, then try the control again.
• Close and reopen the game if a control remains stuck.
• Restart the device if the issue continues.

Performance is poor

• Close other demanding apps and let the device cool if it is warm.
• Restart the device and try again.
• Include the affected Campaign mission or Free Play configuration in a bug report.

Purchases

Full Campaign Unlock is a one-time, non-consumable in-app purchase that opens Campaign Acts 2–5. Act 1 and Free Play remain playable without a purchase.

To restore a purchase, open Options → Restore Purchases or choose Restore Purchases on the Full Campaign screen. Restoration uses Apple's App Store service and does not erase campaign progress. A pending purchase unlocks only after Apple provides a verified transaction.

For billing, refunds, or Apple Account purchase history, contact Apple Support. The developer cannot view payment-card information, issue an App Store refund, or manually create an App Store entitlement.

If purchased content remains locked:

• Confirm that the device is signed in with the Apple Account that made the purchase.
• Check the internet connection, then use Restore Purchases again.
• Restart Lumenfront after the restoration completes.
• If the verified purchase still does not unlock Acts 2–5, email support with the app version and a description of what appears on the Full Campaign screen. Do not send payment-card details or an Apple Account password.

Bug reports

When reporting a problem, please include:

• Game name: Lumenfront.
• App version and build shown in Options.
• iPhone model.
• iOS version.
• Campaign mission or Free Play configuration.
• A concise description of what happened.
• Steps that reproduce the issue.
• A screenshot or screen recording, when useful.

Also mention whether the problem happens every time and anything that temporarily resolves it.

Sensitive information

Do not send passwords, Apple Account credentials, authentication codes, full payment-card information, private Game Center credentials, or other unnecessary sensitive information. Support will never ask for those details.